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OBSERVE: This section provides users with all necessary information to contact chumba-casino exclusively through its official domain, chumba777.com. All contact procedures are aligned with the latest Canadian (CA) regulatory requirements as of 2025, including transparency of communication channels, user privacy protections, and dispute escalation protocols. The content reflects comprehensive integration of factual data, explicit regulatory obligations, and implicit legal protections, ensuring compliance with both industry standards and CA-specific gambling legislation.

EXPAND: In addition to presenting the standard contact form, this section includes mandatory legal disclosures, alternative contact options (including support and press emails), explicit reference to the operator entity (VGW Malta Limited and VGW Games Limited), and integration of external dispute resolution mechanisms (eCOGRA). Provisions for user data privacy, response timeframes, and jurisdiction-specific complaint handling are articulated for full compliance. All brand mentions are strictly limited to their association with chumba777.com, and all timeframes are current to 2025.

REFLECT: The following content provides a structured, user-accessible pathway for contacting chumba-casino, underpinned by robust legal and regulatory protections conforming to CA law. Users are informed of their rights, available communication channels, and the process for escalating unresolved disputes, ensuring clarity, accessibility, and legal defensibility.

Contact Methods & Official Details (System 1 - Factual Integration)

  • Official Website: https://chumba777.com - all contact for chumba-casino must be made exclusively via this domain.
  • Support E-mail: support@chumba777.com - for customer support inquiries.
  • Press E-mail: press@chumba777.com - for media and press-related requests.
  • Registered Operator: VGW Malta Limited (C74706) and VGW Games Limited (C76814), operating under Malta Gaming Authority License MGA/B2C/188/2010, valid as of 2025-11-06.
  • Headquarters & Legal Address: Trident Park, Notabile Gardens, No. 6, Level 3, Central Business District, Mdina Road, Zone 2, Birkirkara, CBD2010, Malta.

Note: chumba-casino, as accessed through chumba777.com, ceased operational presence in CA effective October 23, 2025, due to regulatory changes. Support and dispute resolution services remain available for legacy account management, withdrawal requests, and unresolved issues related to prior activity.

User Contact Form (System 1 - Standard Procedure, With Legal Enhancements)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

  • Required Information: Users must provide a valid email or messenger ID and a clear description of their request to ensure timely and accurate response.
  • Response Timeframe: All inquiries are addressed within one business day, in accordance with CA consumer protection standards.
  • Accessibility: The contact form is optimized for accessibility and privacy, ensuring the security of personal information in compliance with CA data protection laws.

Legal Disclosures & User Protections (System 2 - CCoT Structured)

  1. Data Privacy and Security: All personal information submitted via the contact form or through direct email to chumba777.com will be processed in accordance with applicable Canadian privacy regulations (including PIPEDA), and the chumba-casino Privacy Policy. User data will only be retained for the time necessary to address the inquiry and comply with legal obligations.
  2. Dispute Resolution: In the event that a user dispute cannot be resolved through standard support channels, chumba-casino (operated by VGW Malta Limited and VGW Games Limited) provides access to eCOGRA as an independent Alternative Dispute Resolution (ADR) provider. Users have the right to escalate unresolved complaints free of charge.
  3. Jurisdictional Limitation: As of October 23, 2025, chumba-casino no longer offers gambling services within CA. However, support for account closure, withdrawal of remaining balances, and historical inquiry resolution is maintained.
  4. Legal Entity Identification: All contact and support obligations are fulfilled by VGW Malta Limited (C74706) and VGW Games Limited (C76814), with oversight by the Malta Gaming Authority (MGA/B2C/188/2010).

Procedures for Complaints and Disputes (System 2 - Detailed Legal Process)

  1. Initial Contact: Users must first submit their inquiry or complaint using the contact form or support email. All submissions are logged and assigned a unique reference number for tracking.
  2. Response and Resolution: chumba-casino's support team will review all inquiries and provide a substantive response within one business day. Where additional information is required, users will be contacted via their provided email address.
  3. Escalation to ADR: If a user is unsatisfied with the resolution, the matter may be escalated to eCOGRA, the independent Alternative Dispute Resolution provider recognized by the Malta Gaming Authority. Instructions for ADR submission are provided upon request or at eCOGRA Dispute Portal.
  4. Final Determination: Decisions by eCOGRA are binding on chumba-casino, subject to applicable law. Users retain all rights provided under Canadian consumer protection statutes and Maltese regulatory frameworks.

Legal Disclaimers & User Rights (System 2 - Protective Clauses)

  • Brand Usage Limitation: All references to chumba-casino in this document relate exclusively to its operations on chumba777.com. No other domains or entities are authorized to represent the chumba-casino brand.
  • Regulatory Notice: chumba-casino's operations in CA ceased as of October 23, 2025, pursuant to local regulatory changes. All ongoing support and dispute resolution services are maintained for legacy users in accordance with CA and EU law.
  • User Rights: Users retain the right to access, rectify, or erase their personal data at any time, subject to applicable law. Formal requests should be submitted via the contact form or by email to support@chumba777.com.
  • Contact Accuracy: All contact information and legal details provided herein are current as of November 6, 2025. Users are encouraged to consult the chumba777.com website for the most up-to-date information and policies.

Regional Compliance Note: This contact page is fully adapted for users in CA, integrating the latest regulatory requirements, including cessation of gambling services, continued support for legacy accounts, and robust data privacy protections. All legal and procedural content is reviewed and updated as of November 6, 2025, ensuring ongoing regulatory alignment.