Responsible Gaming

Responsible gaming is the principle of maintaining a safe, balanced, and conscious approach to gambling entertainment. At chumba-casino, available exclusively through chumba777.com, our goal is to empower every player in Canada to make informed decisions and to enjoy our games in a secure environment. We are committed to providing comprehensive support and resources to help players manage their gaming experience responsibly, and to intervene whenever necessary to ensure player safety.

Risk Awareness

Recognizing the potential risks associated with gambling is essential for maintaining control and ensuring that gambling remains a form of entertainment. Certain behaviors may indicate a heightened risk of developing gambling problems. chumba-casino encourages all players to regularly reflect on their habits and seek assistance if any signs of problematic behavior emerge.

Common Signs of Potential Gambling Addiction

• Preoccupation with Gambling: Frequently thinking about gambling, planning future bets, or reliving past gaming experiences outside of play sessions.
• Chasing Losses: Increasing wager amounts in an attempt to recover previous losses.
• Neglecting Responsibilities: Missing work, school, or family obligations due to gambling activities.
• Borrowing or Selling Assets: Seeking funds through loans or selling possessions to finance gambling.
• Emotional Distress: Feeling anxious, irritable, or depressed when not gambling.
• Secrecy: Hiding gambling activity or lying about time and money spent.

Self-Assessment Test

Consider the following statements. If you answer 'Yes' to several, you may be at risk and should consider seeking support:

• Do you spend more time or money gambling than you can afford?
• Have you tried to reduce or stop gambling but were unsuccessful?
• Do you gamble to escape worries or relieve boredom?
• Have you experienced relationship or financial problems due to gambling?
• Do you feel restless or irritable when attempting to cut down?

Regional Compliance Note: chumba-casino, via chumba777.com, complies with Canadian responsible gambling standards, ensuring all risk indicators and self-assessment tools are accessible to players in CA.

Limits & Tools

chumba-casino provides a suite of player protection tools designed to help you manage your gambling activities on chumba777.com. These features are accessible through your personal account dashboard, and are aligned with Canadian regulatory requirements as of 2025.

Setting Deposit Limits

1. Log in to your account at chumba777.com and navigate to the Account Settings section.
2. Select Responsible Gaming > Deposit Limits.
3. Choose your preferred limit period: Daily, Weekly, or Monthly.
4. Enter the desired monetary amount for each time frame and confirm your selection.
5. Once set, deposit limits cannot be increased immediately; reductions are applied instantly, while increases may require a 24-hour cooling-off period, as mandated by CA regulations.

Time Spent Limits & Session Timers

• Access Responsible Gaming > Session Limits from your account menu.
• Set a maximum session duration (e.g., 1-4 hours). Once reached, you will be automatically logged out.

Enabling Breaks ("Time-Out")

1. Go to Responsible Gaming > Take a Break in your account dashboard.
2. Select a break duration: 24, 48, or 72 hours.
3. Confirm your selection. During this period, account access and gameplay will be suspended.

Legal Obligation: These tools are required under CA responsible gaming policy, with all changes and limits notified to the player by email or on-site notification, and are available exclusively via chumba777.com.

Self-Exclusion

chumba-casino supports both temporary and permanent self-exclusion options, allowing individuals to proactively restrict access to their account on chumba777.com in accordance with best practice and Canadian regulatory frameworks.

How to Request Self-Exclusion

1. Log in to your account and open the Responsible Gaming > Self-Exclusion section.
2. Choose the exclusion duration: 6 months, 1 year, 5 years, or lifetime.
3. Carefully review the terms and confirm your decision. You may be prompted to acknowledge the consequences and receive a confirmation email.
4. For assistance, contact our Responsible Gaming team at support@chumba777.com.

Consequences of Self-Exclusion

• Account Access: You will be unable to log in or participate in any games on chumba777.com for the exclusion period.
• Balance Withdrawals: Withdrawals of any remaining balance must be requested before self-exclusion takes effect. Refunds after exclusion are subject to verification and CA legal requirements.
• Irrevocability: Self-exclusion cannot be revoked until the specified period has ended; lifetime exclusion is permanent.
• Support: Our support team may contact you for additional verification or to provide information on professional assistance.

Legal Protection: chumba-casino fulfills CA obligations for self-exclusion, upholding player rights and confidentiality throughout the process, with all requests processed via chumba777.com.

Support Resources

chumba-casino, operating via chumba777.com, provides a comprehensive network of support for players and their families. All support services are confidential and available in accordance with Canadian regulatory standards effective 2025.

Local Support for Canada (CA)

• ConnexOntario: 1-866-531-2600 (24/7, English & French). Free, confidential information and referral service for mental health, addictions, and problem gambling.
• Canadian Centre on Substance Use and Addiction (CCSA): 1-833-235-4048 (Mon-Fri 9am-5pm EST, English & French).

International Support Organizations

Self-Exclusion Schemes & Blocking Tools

• GamStop (UK): gamstop.co.uk - National online self-exclusion scheme.
• RGIAJ (Spain): juegoseguro.gob.es - Spanish self-exclusion registry.
• Gamban and BetBlocker: Installable apps to block gambling sites across devices.

Family Support & Confidentiality

• Gambling Therapy Group Support: gamblingtherapy.org/en/groups
• Gam-Anon (Canada): gam-anon.org/ca - Support for families and friends of problem gamblers.

Confidentiality: All contacts with support organizations and chumba-casino are strictly confidential. Professional help is available to all players and family members, consistent with best practices and CA privacy laws.

Help for Family

Family and friends play a critical role in supporting individuals affected by gambling problems. chumba-casino, accessible via chumba777.com, encourages open, empathetic dialogue and provides access to specialized support resources.

How to Support a Loved One

• Initiate the Conversation: Approach your loved one with understanding, avoid blame, and focus on concern for their wellbeing.
• Encourage Professional Help: Suggest contacting local hotlines or mental health professionals specializing in gambling addiction.
• Provide Resources: Share information about support groups such as Gam-Anon Canada and online forums.
• Set Boundaries: Establish clear limits regarding finances and shared responsibilities.

Recommended next steps include consulting a licensed psychotherapist, calling ConnexOntario (1-866-531-2600), or joining support group forums for ongoing assistance.

Operator's Commitment

chumba-casino, operated under VGW Malta Limited and VGW Games Limited, upholds a robust responsible gaming policy on chumba777.com, in accordance with CA and Malta Gaming Authority standards.

Internal Risk-Check Procedures

• Behavioral Monitoring: Automated systems analyze player activity for risk indicators such as increased bet frequency, session length, or rapid loss chasing.
• Warning Messages: Players demonstrating risky patterns may receive on-site alerts or email notifications advising caution and suggesting use of available limits or support resources.
• Proactive Support Contact: In cases of severe risk patterns, support staff may initiate direct contact (via registered email) to offer assistance or recommend self-exclusion.
• Regulatory Compliance: All monitoring and interventions are implemented in line with Canadian and Malta regulatory requirements, with strict respect for player privacy.

Legal Protection: Player data is processed in accordance with CA privacy legislation and all interventions are confidential. For further information, refer to chumba-casino's privacy policy on chumba777.com.

Updates

chumba-casino is committed to keeping players informed of any changes to responsible gaming policies or tools. All significant updates will be communicated via:

• Email Notification: Sent to the address registered on your chumba777.com account.
• Website Banner: Prominent announcements displayed on chumba777.com.

For transparency and compliance, the date of the last update is always indicated at the bottom of this page.

Last updated: 2025-11-06

Contact & Feedback

chumba-casino's Responsible Gaming Department is dedicated to supporting all players via chumba777.com. For personalized assistance, use the following contact options:

• Email: support@chumba777.com (Responsible Gaming queries)
• Press Inquiries: press@chumba777.com

To request self-control tools, feedback, or direct support, please email us or use the in-account support function available upon login at chumba777.com. All inquiries are handled confidentially and in compliance with Canadian privacy and gambling laws.