Privacy Policy

OBSERVE: chumba-casino operates under chumba777.com, managed by VGW Malta Limited (C74706) and VGW Games Limited (C76814), subsidiaries of VGW Holdings Limited, headquartered at Trident Park, Notabile Gardens, No. 6, Level 3, Central Business District, Mdina Road, Zone 2, Birkirkara, CBD2010, Malta. The business is licensed by the Malta Gaming Authority (MGA/B2C/188/2010), valid as of November 6, 2025.

EXPAND: The company's data protection responsibilities are administered by a dedicated Data Protection Officer (DPO), ensuring compliance with CA regulations and international standards. All queries regarding data processing, rights, or privacy concerns should be directed to our support team or DPO.

REFLECT: Contact information for privacy matters:

Email (Support): support@chumba777.com
Email (Press): press@chumba777.com
Mailing Address: Trident Park, Notabile Gardens, No. 6, Level 3, Central Business District, Mdina Road, Zone 2, Birkirkara, CBD2010, Malta

Regional Compliance Note: Operations in CA ceased as of October 23, 2025, but this policy remains applicable to all data processed prior to exit.

What Personal Data We Collect

OBSERVE: chumba-casino, via chumba777.com, collects data necessary for service provision, regulatory compliance, and user experience optimization.

EXPAND: Categories of personal data processed include:

Personal Identification Data: Full name, date of birth, residential address, government-issued identification, email address, phone number.
Technical Data: IP address, device identifiers, browser type/version, operating system, geolocation data, server logs, access timestamps.
Payment & Transaction Data: Payment card details (tokenized where possible), billing information, withdrawal and deposit records, transaction history.
Behavioral Data: Betting/wager history, gameplay patterns, account activity logs, in-site navigation, clickstream data.
Cookies & Tracking Technologies: Session and persistent cookies, web beacons, pixel tags, and similar technologies for analytics, security, and personalization.

REFLECT: Data collection aligns with CA privacy laws, and all information is processed in accordance with robust data minimization and purpose limitation principles.

Legal Basis for Processing

OBSERVE: chumba-casino's data processing activities via chumba777.com are grounded in clear legal justifications.

User Consent: Express consent is obtained for optional processing such as marketing, analytics, and use of cookies. Consent can be withdrawn at any time.
Performance of Contract: Personal data is necessary to open, manage, and fulfill user accounts, including facilitating deposits, withdrawals, and customer support.
Legitimate Interests: Processing for fraud prevention, service improvement, and platform security is essential to protect users and the integrity of chumba-casino, balanced against user privacy rights.
Legal Obligations: Compliance with KYC (Know Your Customer), AML (Anti-Money Laundering), regulatory reporting, and data retention laws as mandated by CA and Maltese authorities.

REFLECT: Each data processing activity is continually assessed to ensure ongoing compliance with applicable regulations and user rights.

Purpose of Processing

OBSERVE: Data is processed only for legitimate, specified purposes to maintain trust and legal compliance.

Provision of Casino Services: Managing player registrations, account maintenance, gameplay facilitation, payment processing, and prize allocation.
Service Improvement: Monitoring service performance, troubleshooting, and developing new features based on aggregated user feedback and behavioral data.
Marketing Communications: Sending promotional offers, updates, and newsletters (where legally permitted and subject to user consent).
Analytics and Reporting: Conducting statistical analysis, generating business intelligence, and fulfilling reporting obligations to regulators.
Fraud Prevention & Security: Detecting and mitigating fraudulent activities, enforcing account security protocols, and maintaining platform integrity.

REFLECT: All processing aligns with the principle of data minimization and is limited to what is necessary for each stated purpose.

Disclosure & Sharing

OBSERVE: chumba-casino, via chumba777.com, may share personal data only with trusted parties under defined circumstances.

Payment Partners: Banks, payment processors, and financial institutions for handling deposits, withdrawals, and anti-fraud checks.
Service Providers: IT hosting, cloud storage, software developers, customer support agencies, and analytics vendors, bound by strict confidentiality obligations.
Regulators & Legal Authorities: Maltese and relevant CA authorities for compliance with licensing, audit, and legal investigations.
Affiliates: Only where necessary for service delivery or regulatory requirements, and with appropriate safeguards.
Advertising Networks: With explicit user consent, for targeted marketing and advertising purposes.

REFLECT: All third-party data recipients are contractually obligated to apply adequate data protection safeguards and process information solely for authorized purposes.

International Transfers

OBSERVE: Personal data may be transferred outside CA, primarily to Malta (EU) and other jurisdictions where chumba-casino's service providers or group entities operate.

Standard Contractual Clauses: Where required, transfers are governed by EU-approved contractual terms ensuring adequate data protection.
Additional Safeguards: Technical, organizational, and legal measures are implemented to protect data during international transit, including encryption and access controls.
Privacy Shield & Similar Mechanisms: Where applicable, chumba-casino relies on internationally recognized frameworks for cross-border data flows.

REFLECT: All transfers are conducted in compliance with CA, EU, and Maltese data protection requirements, with regular reviews of third-country adequacy decisions.

Data Retention

OBSERVE: chumba-casino retains personal data only as long as necessary for legal, regulatory, and operational purposes.

Personal Data: Retained no longer than 5 years after account closure or last user activity, in line with legal and regulatory requirements for gambling operators.
Payment & Transaction Data: Maintained for a minimum of 5 years to comply with AML and audit obligations.
Technical & Behavioral Data: Retained as necessary for security, analytics, and fraud monitoring, typically no more than 2 years after collection.
Cookie & Tracking Data: Stored according to type and purpose, with session cookies deleted after browser closure and persistent cookies retained up to 2 years, unless deleted by the user.

REFLECT: Data is securely deleted or rendered anonymous when retention is no longer required, or upon valid user request, subject to legal restrictions.

Your Rights

OBSERVE: In accordance with GDPR, CA privacy laws, and relevant Mexican data protection regulations, users have extensive rights regarding their personal information processed by chumba-casino via chumba777.com.

Access: Users can request confirmation whether their data is being processed and obtain a copy of their personal information.
Correction: Users may request rectification of inaccurate, incomplete, or outdated data.
Erasure ("Right to be Forgotten"): Users may request deletion of their data where processing is no longer necessary, consent is withdrawn, or processing is unlawful, subject to legal retention requirements.
Restriction: Users may request restriction of processing under certain circumstances (e.g., contesting accuracy or lawfulness).
Objection: Users can object to processing based on legitimate interests or for direct marketing at any time.
Data Portability: Users may request to receive their data in a structured, commonly used, machine-readable format and transmit it to another controller.
Withdrawal of Consent: At any time for non-essential processing (e.g., marketing), without affecting lawfulness of processing prior to withdrawal.

How to Exercise Your Rights

Submit your request via email to support@chumba777.com.
Requests are processed free of charge and normally completed within 30 days, unless legal complexities require a justified extension.
For unresolved issues, users may escalate complaints to the relevant supervisory authority-see "Complaints & Contacts" below for details.

REFLECT: chumba-casino ensures all rights are honored in strict accordance with CA and applicable international data protection frameworks.

Cookies & Tracking Technologies

OBSERVE: chumba-casino, via chumba777.com, utilizes cookies and related technologies to enhance service functionality and user experience.

Session Cookies: Essential for navigation and security, deleted upon browser closure.
Persistent Cookies: Store preferences and login status, retained for a defined period (up to 2 years).
Third-Party Cookies: Used for analytics (e.g., Google Analytics), advertising, and affiliate tracking, placed with user consent.

Managing Cookies

Users may manage or disable cookies through browser settings or, where available, through the in-site privacy panel.
Disabling certain cookies may impact site functionality and user experience.

REFLECT: All use of cookies complies with CA e-privacy requirements and international best practices regarding notice and consent.

Data Security

OBSERVE: chumba-casino employs a layered approach to safeguard personal information processed via chumba777.com.

TLS 1.2+ Encryption: All data transmissions are protected by industry-standard encryption protocols.
Encryption at Rest & In Transit: Sensitive data is encrypted both during transfer and storage, preventing unauthorized access.
Multi-Factor Authentication: Secure account and system access for both users and staff.
Access Controls: Strict role-based access to personal data, regularly reviewed and updated.
Regular Security Audits: Ongoing vulnerability assessments and penetration testing, including independent audits by certified bodies.
Staff Training Programs: Comprehensive, ongoing training on data protection and information security for all employees.
Incident Response Procedures: Documented protocols for breach detection, notification, and remediation in accordance with legal obligations.
Compliance Standards: Adherence to international standards such as ISO 27001 and SOC 2, where applicable.

REFLECT: chumba-casino continually invests in security technologies and practices to ensure legal compliance and user trust.

Complaints & Contacts

OBSERVE: Users may contact chumba-casino's DPO or support team for any privacy concerns or complaints.

Initial Contact: Email support@chumba777.com describing your issue. Attach supporting documents if relevant.
Investigation & Response: chumba-casino will acknowledge receipt within 5 business days and provide a substantive response within 30 days.
Escalation: If unsatisfied, users have the right to escalate to relevant supervisory authorities:
- Malta: Office of the Information and Data Protection Commissioner (IDPC Malta), email: idpc.info@idpc.org.mt
- CA: Office of the Privacy Commissioner of Canada, email: info@priv.gc.ca, phone: 1-800-282-1376
- Mexico (if applicable): Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI), email: atencion@inai.org.mx

REFLECT: All complaints are handled confidentially and in compliance with all applicable privacy laws.

Updates

OBSERVE: chumba-casino reserves the right to update this privacy policy to reflect changes in laws, regulations, or service offerings.

Notification Channels: Users will be notified of material changes via email, prominent website banners, and in-account dashboard alerts.
Version Control: "Last updated: November 6, 2025". A changelog summarizing material amendments will be maintained for transparency.
Advance Notice: For significant changes affecting user rights or obligations, at least 30 days' advance notice will be provided.
User Options: Users may object to changes or close their accounts if they disagree with new terms, with clear instructions provided in notifications.

REFLECT: Continued use of chumba-casino services via chumba777.com after policy updates constitutes acceptance of the revised terms. For questions, contact support@chumba777.com.